Disable the Remote mode capturing option:. pcap log for future analysis or to remotely capture from Wireshark installed on a computer connected from the app's built-in SSH server. Install PCAP Remote on your android device. PCAP Remote is a non-root network sniffer app that allows you to capture Android traffic and save it to a. See Splitting Files to Send to Acronis SupportĬollecting network tracing logs on Android devices If the log is larger than 4 mb, then please split and compress it prior to sending it. Also please let us know the IP address of the source and target device. Contact Acronis Support and attach the saved log to your request. Save the captured data in default format (pcapng) by clicking File -> Save as:. Please check if that was overridden by a typically not needed POP login ( additional E-mail parameters in the Acronis software). In the example below you will see that the mail server was missing user name and password. Click on any line with the SMTP Protocol and choose Follow TCP Stream. 
Or the settings of the mail server and/or within the Acronis software were wrong:. Either the wrong SMTP server name was specified (look for DNS in the Protocol column). Or if you just want to check why an Acronis product cannot send E-mail notifications (unencrypted on standard ports): You can choose a file in the Output tab and set traffic and time limits for logs collection: In case you know that backup will not fail immediately, it means WireShark should be executed during some extended time (20 minutes +) it is a good idea to write the information to a file right after start. If you want to monitor connection through a particular port only, you can set it up too: in Capture Filter type the port you want to monitor, e.g. , select corresponding network adapter you are using for your network connection and click the Start button: Note the IP of the source and target device. If you are not planning on keeping Wireshark installed on your system, then it is recommended to download and run the portable version. Collecting network tracing logs in Windows/Linux/macOSĭownload the free Wireshark utility from. PCAP remote can be used to collect logs on an Android device. 
These logs can be obtained and viewed by Wireshark software. Network tracing logs are useful to troubleshoot issues related to network connectivity.
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